jiya9 Privacy Policy – How We Protect Your Data

1 Introduction

jiya9 ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how jiya9 collects, uses, stores, and shares your personal data when you register an account, make a deposit, play games, or contact our support team.

We understand that privacy matters deeply to our players in Bangladesh. When you share your personal information with jiya9, you're trusting us to handle it responsibly. That trust is something we take seriously, and this policy is our commitment to being transparent about exactly what we do with your data.

This policy applies to all data collected through the jiya9 website, mobile platform, and any communications between you and jiya9 support. It covers data collected during registration, during gameplay, during payment processing, and during any identity verification process.

If you have questions about anything in this policy, contact jiya9 support at [email protected] at any time. We're happy to explain anything in plain language.

2 Data We Collect

jiya9 collects personal data in the following categories:

jiya9 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming request (for example, if you disclose a health condition when requesting self-exclusion). In such cases, the data is used solely to action your request and is handled with the highest level of care.

3 How We Use Your Data

jiya9 uses your personal data for the following purposes:

• Account Management: To create and maintain your jiya9 account, verify your identity, and keep your account secure.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to verify that payment accounts are registered in your name.
• Game Delivery: To provide access to live casino games and to record your betting history for account statement purposes.
• Bonus Administration: To track wagering requirements, apply bonuses to your account, and prevent bonus abuse.
• Customer Support: To respond to your queries, resolve disputes, and improve our support service based on interaction history.
• Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and breaches of our Terms and Conditions.
• Legal Compliance: To meet our obligations under applicable laws, including anti-money laundering requirements and age verification obligations.
• Platform Improvement: To analyse how players use jiya9 and to improve the platform's performance, design, and features.
• Responsible Gaming: To monitor gaming behaviour and reach out if we identify patterns that suggest a player may need support.

jiya9 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If your account is flagged for any reason, a member of the jiya9 team will review the case before any action is taken.

4 Legal Basis for Processing

jiya9 processes your personal data on the following legal grounds depending on the purpose of the processing:

• Contract Performance: Processing necessary to operate your account and deliver the services you signed up for, including payment processing and game access.
• Legal Obligation: Processing required to comply with applicable laws, including age verification, anti-money laundering checks, and record-keeping requirements.
• Legitimate Interests: Processing carried out for jiya9's legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Where jiya9 relies on your consent — for example, for optional marketing communications — you may withdraw that consent at any time by contacting support.

5 Data Sharing

jiya9 does not sell your personal data. We share data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment Processors: bKash, Nagad, and Rocket receive transaction data necessary to process your deposits and withdrawals. They operate under their own privacy policies and are bound by financial data protection obligations.
• Game Providers: Live casino studios receive your player ID and session data to deliver game content. They do not receive your full identity or payment details.
• Identity Verification Services: If jiya9 uses a third-party KYC provider to verify your identity documents, that provider receives only the documents and data necessary for verification.
• Legal Authorities: jiya9 may disclose personal data to law enforcement or regulatory authorities if required to do so by law, or if we believe disclosure is necessary to prevent fraud or protect the safety of our players.
• Business Transfers: In the event of a merger, acquisition, or sale of jiya9's business, your data may be transferred to the new entity. You will be notified of any such transfer and your rights will be preserved.

All third parties who receive data from jiya9 are required to handle it securely and in accordance with applicable data protection standards. jiya9 does not permit third parties to use your data for their own marketing purposes.

6 Cookies and Tracking

jiya9 uses cookies and similar technologies to keep the platform functioning correctly and to improve your experience. Cookies are small text files stored on your device when you visit jiya9. They help us remember your session, keep you logged in, and understand how the platform is being used.

jiya9 uses the following types of cookies:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Functional Cookies: Remember your preferences such as language settings and display options. These improve your experience but are not strictly necessary.
• Analytics Cookies: Help jiya9 understand how players navigate the platform so we can identify and fix problems and improve the user experience. Data collected is aggregated and anonymised where possible.

jiya9 does not use advertising cookies or third-party tracking pixels that build profiles for targeted advertising. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the jiya9 platform.

7 Data Retention

jiya9 retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. The general retention periods are as follows:

• Account and Identity Data: Retained for the lifetime of your account plus a minimum of 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction.
• Support Communications: Retained for 2 years from the date of the last interaction, unless the communication relates to a dispute that remains unresolved.
• Technical and Session Data: Retained for up to 12 months from collection, after which it is anonymised or deleted.
• Verification Documents: Retained for the duration of your account plus 5 years after closure.

When data is no longer required, jiya9 deletes it securely or anonymises it so that it can no longer be linked to you as an individual. You may request early deletion of certain data by contacting jiya9 support, subject to our legal retention obligations.

8 Data Security

jiya9 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• Encryption of personal data at rest and in transit using industry-standard protocols.
• Secure access controls limiting who within jiya9 can access personal data, based on the principle of least privilege.
• Regular security assessments and monitoring of our systems for vulnerabilities.
• Staff training on data protection and security best practices.
• Incident response procedures to detect, report, and address data breaches promptly.

While jiya9 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your jiya9 account and never share your login credentials with anyone.

9 Your Rights

As a jiya9 player, you have the following rights over your personal data. Contact jiya9 support to exercise any of these rights:

jiya9 will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

10 Children's Privacy

jiya9 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use jiya9 or provide any personal data to us.

If jiya9 discovers that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on jiya9, please contact us at [email protected] so we can investigate and take action promptly.

11 Changes to This Policy

jiya9 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that affect how we use your data in a material way, jiya9 will notify you via the platform or via the contact details registered on your account. Your continued use of jiya9 after any update constitutes acceptance of the revised Privacy Policy.

We recommend checking this page periodically so you are always aware of how jiya9 handles your personal data. If you disagree with any changes, you may request account closure by contacting jiya9 support.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jiya9 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the jiya9 platform — the fastest way to reach us.
• Email: [email protected] — we aim to respond within 24 hours.

For data rights requests — such as access, correction, or deletion of your personal data — please contact us by email with the subject line "Data Rights Request" and include your registered mobile number so we can locate your account. We will acknowledge your request within 5 business days and complete it within 30 days.