jiya9 Terms and Conditions – Know Before You Play

1 Acceptance of Terms

Welcome to jiya9. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and jiya9 ("the Platform", "we", "us"). By accessing jiya9, creating an account, making a deposit, or placing any bet, you confirm that you have read these Terms in full and agree to be bound by them.

If you do not agree with any part of these Terms, you must not use jiya9. Continued use of the platform after any update to these Terms constitutes acceptance of the revised version. jiya9 recommends that you review these Terms periodically to stay informed of any changes.

These Terms apply to all services offered by jiya9, including live casino games, payment processing, bonuses, promotions, and customer support interactions. They apply to all players regardless of the device or browser used to access the platform.

2 Eligibility

To register and play at jiya9, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing jiya9 from a jurisdiction where online gaming is not explicitly prohibited for you personally.
• You must not be a current employee, contractor, or immediate family member of a jiya9 employee.
• You must not have been previously excluded or banned from jiya9 under any account.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

jiya9 reserves the right to request proof of age at any time. If a player is found to be under 18, their account will be closed immediately, all winnings will be forfeited, and any deposits will be returned minus any amounts already wagered.

3 Account Registration

Each player is permitted to hold one account only on jiya9. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. Duplicate accounts will be closed and any associated balances may be forfeited.

When registering, you must provide accurate and complete information including your real name, date of birth, and a valid mobile number linked to your bKash, Nagad, or Rocket account. Providing false or misleading information is a breach of these Terms and may result in immediate account closure.

You are responsible for maintaining the confidentiality of your jiya9 username and password. Do not share your login credentials with anyone. jiya9 will never contact you to ask for your password. Any activity that occurs under your account is your responsibility unless you have reported a security breach to jiya9 support in advance.

jiya9 reserves the right to require identity verification (KYC) at any time. This may include a copy of your national ID card, a selfie, or proof of your payment method. Accounts that fail to complete verification within the requested timeframe may have withdrawals suspended until verification is complete.

4 Deposits and Payments

jiya9 accepts deposits via bKash, Nagad, and Rocket. All deposits must be made from a payment account registered in your own name. Third-party deposits — where someone else sends money on your behalf — are not permitted and may result in account suspension pending investigation.

The minimum deposit at jiya9 is ৳200. There is no maximum deposit limit, though jiya9 may apply enhanced due diligence checks for large deposits as part of our responsible gaming and anti-money laundering obligations.

Deposits are credited to your jiya9 balance instantly in most cases. If a deposit does not appear within 15 minutes, contact jiya9 support with your transaction reference number. jiya9 does not charge fees on deposits, though your mobile banking provider may apply their own transaction charges.

• All deposits are made in Bangladeshi Taka (BDT).
• Deposits cannot be reversed once credited to your jiya9 balance.
• jiya9 reserves the right to refuse or reverse a deposit if it is suspected to be fraudulent.
• Deposited funds that have not been wagered at least once may be subject to a processing review before withdrawal.

5 Withdrawals

Withdrawals at jiya9 are processed to the same payment method used for your most recent deposit. You cannot withdraw to a different mobile banking account without completing an additional verification step with jiya9 support.

The minimum withdrawal amount is ৳500. Withdrawals for fully verified accounts are processed the same day, typically within 2–4 hours during business hours. Withdrawals submitted outside of peak processing hours may take until the following morning.

• Withdrawals are only processed to accounts in your own name.
• jiya9 does not charge withdrawal fees, though your mobile banking provider may apply charges.
• Bonus funds must meet wagering requirements before they can be withdrawn.
• jiya9 reserves the right to request additional verification documents before processing any withdrawal.
• Withdrawals may be delayed if jiya9 suspects fraudulent activity or a breach of these Terms.

6 Bonuses and Promotions

jiya9 offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms that will be communicated at the time the offer is made. The general rules below apply to all bonuses unless stated otherwise in the specific offer terms.

• All bonuses carry a wagering requirement that must be completed before any bonus-derived winnings can be withdrawn.
• Wagering requirements are calculated on the bonus amount unless stated otherwise.
• Only one bonus may be active at a time unless jiya9 explicitly states otherwise.
• Bonuses are non-transferable and have no cash value until wagering requirements are met.
• jiya9 reserves the right to withdraw any bonus offer at any time without prior notice.
• Creating multiple accounts to claim the same bonus is considered bonus abuse and will result in account closure.

jiya9 monitors bonus activity and reserves the right to void bonuses and associated winnings if it determines that a player has exploited a promotion in bad faith. This includes but is not limited to placing low-risk bets across multiple outcomes to clear wagering requirements with minimal risk.

7 Game Rules and Fair Play

All games available on jiya9 are provided by certified third-party live casino studios. Game outcomes are determined by physical actions — real cards, real wheels, real dealers — in independently monitored studios. jiya9 does not alter game outcomes in any way.

Players are expected to engage with jiya9 games in good faith. The following actions are strictly prohibited and will result in immediate account suspension and forfeiture of any balance:

• Using automated betting software, bots, or scripts of any kind.
• Exploiting software bugs or errors to gain an unfair advantage.
• Colluding with other players or with dealers to manipulate game outcomes.
• Placing bets after a game round has closed or attempting to reverse bets after the outcome is known.
• Any form of cheating, fraud, or deceptive behaviour on the platform.

In the event of a technical error during a game — such as a disconnection or a stream failure — jiya9 will follow the rules of the relevant game provider to determine the outcome. Bets placed during a technical error may be voided and stakes returned at jiya9's discretion.

8 Account Suspension and Closure

jiya9 reserves the right to suspend or close any account at any time, with or without prior notice, if it determines that a player has breached these Terms. Reasons for suspension or closure include but are not limited to:

• Providing false information during registration or verification.
• Creating multiple accounts.
• Bonus abuse or exploitation of promotions.
• Suspected fraudulent activity or money laundering.
• Failure to complete identity verification within the requested timeframe.
• Abusive or threatening behaviour toward jiya9 staff.
• Breach of any other provision of these Terms.

If your account is closed due to a breach of these Terms, jiya9 may withhold any balance pending investigation. If the investigation confirms a breach, jiya9 reserves the right to forfeit the balance. If no breach is confirmed, any legitimate balance will be returned to your registered payment method.

Players may also request voluntary account closure at any time by contacting jiya9 support. Any pending withdrawals will be processed before the account is closed. Self-excluded players who attempt to re-register will have their new account closed immediately.

9 Responsible Gaming

jiya9 is committed to promoting responsible gaming. We provide a range of tools to help players manage their activity on the platform. These tools are available to all players at any time through jiya9 support or the account settings section.

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit.
• Session Time Reminders: Receive notifications after a set period of continuous play.
• Self-Exclusion: Temporarily or permanently exclude yourself from jiya9. Self-exclusion requests are processed within 24 hours.
• Reality Checks: Regular pop-up reminders showing how long you have been playing and your net position for the session.

If you believe your gambling is causing harm to yourself or others, please contact jiya9 support immediately. We will help you activate the appropriate tools without judgment. For more information, visit our Responsible Gaming page.

10 Privacy and Data

jiya9 collects and processes personal data in accordance with our Privacy Policy. By registering at jiya9, you consent to the collection and use of your personal data as described in that policy.

jiya9 uses your data to operate your account, process payments, verify your identity, detect fraud, and comply with legal obligations. We do not sell your personal data to third parties. Data shared with payment processors and game providers is limited to what is strictly necessary for those services to function.

You have the right to request access to the personal data jiya9 holds about you, to request corrections, and to request deletion subject to our legal retention obligations. Contact jiya9 support to make any such request.

11 Intellectual Property

All content on jiya9 — including but not limited to the logo, design, graphics, text, game interfaces, and software — is the intellectual property of jiya9 or its licensed providers. You may not copy, reproduce, distribute, or create derivative works from any jiya9 content without prior written permission.

The jiya9 name and logo are trademarks of the platform. Unauthorised use of jiya9 branding in any context — including on social media, third-party websites, or promotional materials — is prohibited and may result in legal action.

12 Limitation of Liability

jiya9 provides its platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. jiya9 is not liable for losses arising from:

• Platform downtime or technical errors beyond our reasonable control.
• Delays in payment processing caused by third-party payment providers.
• Losses resulting from a player's own decisions during gameplay.
• Unauthorised access to a player's account where the player failed to maintain adequate security of their credentials.
• Force majeure events including but not limited to natural disasters, government actions, or internet infrastructure failures.

In all cases, jiya9's maximum liability to any player is limited to the amount of funds held in that player's account at the time the claim arises. jiya9 is not liable for any indirect, consequential, or punitive damages of any kind.

13 Changes to These Terms

jiya9 reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, jiya9 may notify players via the platform or via the contact details registered on their account.

Your continued use of jiya9 after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using jiya9 and may request account closure by contacting support.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a concern about your account, please contact jiya9 support. Our team is available 24 hours a day, 7 days a week via live chat on the platform.

You can also reach us by email at [email protected]. We aim to respond to all email enquiries within 24 hours. For urgent account issues, live chat is the fastest way to get help.

For responsible gaming requests including self-exclusion, deposit limits, or account closure, please contact support directly and our team will action your request promptly and without judgment.